Terms & Conditions
Delivery and Collection
You are very welcome to visit either of our addresses in Sutton or Norwich, to choose and collect goods to hire. Please contact us prior to this visit to enable us to unpack and display the goods – this service is available at a £40.00 charge.
Alternatively, we are happy to deliver and collect goods to/from your venue. This service is offered at a charge of 40p per mile each way for both delivery and collection journeys. A minimum delivery charge of £20.00 each way always applies. We are based in Surrey and Norfolk, however we are happy to deliver and collect goods to/from further destinations. Telephone us for a free no obligation journey price quotation.
Please note: Our delivery and collection quotes are based upon delivery /collection to/from a ground floor venue only, with the goods being re-packed safely by yourselves after use – using the orignal packaging material and boxes supplied, meaning that the goods are ready for collection. If it is not possible to fulfil these conditions then please let us know in advance so that we can adjust your order charges as necessary with additional costs for upstairs venues and a re-packing service.
Delivery and collection dates and times will be negotiated and confirmed upon booking.
The standard hire period is 1-4 days, ideally allowing for delivery of goods one/two days prior to the event, and collection of goods one/two days after the event. If you require the goods for a period greater than 4 days then this is not a problem, just let us know when booking and we will adjust the order charge accordingly with an additional cost.
Packing and Cleaning
Goods are NOT dishwasher friendly, and in many cases can be highly fragile and vulnerable to very hot water – as a result of this we are happy to offer a washing up service at an additional charge of 25% of the total hire cost. If receiving this service, you are required to scrape all food off of plates, platters, etc, empty sugar bowls, empty liquids from all cups, teapots, etc, and re-pack goods in the packaging materials and boxes supplied. We will wash goods upon returning them to our base. Should you re-pack and return goods containing an indecent amount of food/drink waste then we reserve the right to make a surcharge.
Prices quoted on our website do not include delivery/collection/styling charges. These additional charges will be pre-calculated and agreed upon booking depending on which services are required, the journey distance, and order size.
A deposit of 50% of the total order price is required to be paid upon booking to secure your order.
After this, the balance of payment is due 21 days prior to the hire date, along with a refundable breakage deposit of £100. If the hire date is within 21 days of booking then full payment is due at the time of placing your order.
Payment can be made via paypal, online bank transfer or cash.
If you would like us to style your event by setting up the vintage crockery, cuttlery, glassware and props, we are happy to complete this service at a charge dependant upon your order quantity and styling requirements. This charge will be calculated and agreed at the time of booking.
Deposits and Breakages
A deposit of 50% of the total order price is required upon placing your hire order to secure the booking.
A refundable breakage deposit of £100 is required upon order payment. This will be refunded after goods have been collected by us and checked for damages. We will endeavour to complete this process within 72 hours of collecting goods.
We understand that china and glass are easily accidentally damaged, and so we ask that you notify us of any damages that you are aware of at the time we collect goods. Chipping of any china will be classed as a breakage.
Breakages will be charged accordingly:
Tea cup – £5.00
Saucer – £5.00
Platter – £10.00
Large plate – £8.00
Side plate – £8.00
Tea plate – £5.00
Cake stand – £30.00
Sugar bowl – £8.00
Milk jug – £8.00
Sundae glass – £8.00
Jug – £10.00
Vase – £10.00
Bon bon dish – £8.00
Teapot – £25.00
We will evaluate and charge for any damage to vintage props individually in a case by case manner.
As well as including breakages, this deposit covers any goods being held longer than the agreed hire period which will be charged at 1.5 times the normal hire price per day until the missing goods are safely returned, and received by us.
Order Changes and/or Cancellations
You may be able to make small changes to your order quantities by telephone up to 5 days prior to delivery. We will endeavour to sucessfully amend your order, however we cannot guarantee that your additionally required goods will be available at short notice.
If circumstances lead to you cancelling your order after booking, the following charges will apply dependant upon your notice of cancellation:
Notice of cancellation is 1 month + – no charge
Notice of cancellation is between 14 days and a month – 50% of hire charge is still required to be paid.
Notice of cancellation is less than 14 days prior to delivery – 100% of the hire charge is still required to be paid.
Condition of Goods
We try to ensure that goods are of an excellent condition for their age. There will be no visible chips, cracks or other obvious damage, however slight fading or staining may exist and are to be expected considering the age of these vintage pieces.
We expect all goods to be returned in the same condition as they were hired in, however we understand that breakages do occur. Consequences of breakages are outlined above.
You are responsible for the safe keeping and protection of hired goods from the time they are delivered to the time they are collected. During this time, all goods will remain the property of A Vintage Celebration.
A Vintage Celebration can accept no responsibility for any injury or damage caused by or caused while using our hired goods, however the injury happens.
By placing an order with A Vintage Celebration, you are accepting and agreeing to the terms and conditions outlined above.