Privacy Policy & Use of Cookies

Our Privacy Policy

Your privacy is of the highest importance to us, and we promise never to release your personal details to any outside company for mailing or marketing purposes

We will only use your personal information to process your order and send you information you have requested. We do not pass on ANY personal details to ANYONE else for ANY reason whatsoever or do mailings or promotions on behalf of ANY other business..

You can browse our whole website without disclosing any personal data. If you want to subscribe to our Rustic Angels Newsletter we only need your name and email address. To place an order we will need your address and payment details.

All screens and data transfers involving payment information are protected using SSL encryption.

Data protection

We have been registered with the UK Information Commissioner’s Office (formerly the Data Protection Registrar) since 2001, registration number Z597937X,  and you can click here to see our entry in the register. This registration controls our collection, use, storage and security of all personal information recorded.

Use of your email address

When you place an order on our web site, we will send a confirmation email to the address you registered with. This will NOT contain your full payment details as email is not secure.

If you have ticked the “opt-in” box asking for information from us on new products and offers, we will send occasional emails when we have things that we think may be of interest.

If you have subscribed for the  free Rustic Angels newsletter, we will send a welcome email and introductory newsletter, then further newsletters about one a month.

We definitely do NOT give, swap, rent or otherwise make our email lists available to ANY other business. Some unscrupulous businesses do select company email addresses from the web and use them as “from” addresses for their unwanted SPAM. If you receive any email that purports to be from us but is not a genuine communication related to left-handedness that you have requested from us, please forward it to spamwatch@rusticangels.co.uk and we will investigate as best we can.

Your transaction security

www.rusticangels.co.uk is a secure site.

We realise how important it is to securely store any information that you provide. Rustic Angels maintains the highest levels of security. Our site uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the www.rusticangels.co.uk in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window.

Verified by Visa and Mastercard® SecureCode™

To give you even more confidence in shopping online with www.rusticangels.co.uk, we have introduced Verified by Visa and Mastercard® SecureCode™. These services enhance your existing card account against unauthorised use when you shop with us.

To use this service, you must first register with the bank or other organisation that issued your card. To find out more about these services:

Visit the Verified by Visa website

 Visit the Mastercard® SecureCode™ website

Once you’ve registered and created your own private password with your card issuer, you’ll be prompted automatically at checkout to provide this password each time you make a purchase.

Please note: www.rusticangels.co.uk does not have access to your Verified by Visa or Mastercard SecureCode™ password.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

 

Use of “Cookies”

We may also store information about you using cookies (files which are sent by us to your computer or other access device) which we can access when you visit our site in future.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu for a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

If you don’t wish to enable cookies, you’ll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing Cookies for help to turn them on should you need to.

Please note that cookies can’t harm your computer. We don’t store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you’re browsing.

Cookies we use at www.RusticAngels.co.uk

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide. A list of all the cookies used on this website by category is set out below.

Category 1: Strictly Necessary Cookies - These cookies enable services you have specifically asked for.

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: Performance Cookies - These cookies collect anonymous information on the pages visited.

These cookies collect information about how visitors use a website, for instance which pages visitors go to mostoften, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Category 3: Functionality Cookies - These cookies remember choices you make to improve your experience.

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Managing Cookies

You can control the use of cookies on your computer and can turn them on or off at anytime (search for “cookies” in your web browser’s help screen). But if your system is set to disallow cookies, you will not be able to use our shopping cart system.

If cookies aren’t enabled on your computer, it will mean that your shopping experience on our website will be limited to browsing and researching; you won’t be able to add products to your basket and buy them.

To enable cookies

If you’re not sure of the type and version of web browser you use to access the Internet:

For PCs: click on ‘Help’ at the top of your browser window and select the ‘About’ option
For Macs: with the browser window open, click on the Apple menu and select the ‘About’ option

To change your settings, search for “cookies” in your browser’s help screen.

In Internet Explorer 7

Tools / Internet Options / Privacy and move the slider to Medium

(you can always change it back after placing your order if you wish)

In Netscape 7

Open our site, then Tools / Cookie Manager / Allow cookies from this site

In Mozilla Firefox

Tools / Options / Privacy / Cookies then tick “Allow sites to set cookies”

Firewalls

Most firewall software also has cookie settings and you may need to change the setting to allow our site to set cookies – please look at the Help screens for your particular software for details

 Deleting Cookies

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Our cookies will have the file names [insert file names, e.g. cookie1.txt and cookie2.txt].

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

 

We’re giving you this information as part of our initiative to comply with recent legislation, and to make sure we’re honest and clear about your privacy when using our website. We know you’d expect nothing less from us, and please be assured that we’re working on a number of other privacy and cookie-related improvements to the website.

 

 

One Response to “Privacy Policy and Use of Cookies”

  1. Mrs Glen Hallaron says:

    Hope you don’t mind but shared the link to your blog on my Facebook page, Santa’s Helpers United. I’m trying to share lots of ideas for gifts we can make at home to save money at Christmas or for birthdays etc. I did point out you have lovely things to buy as well. Hope it generates some sales for you!

    Best regards

    Glen Hallaron

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